Privacy Policy

Privacy Policy

Last Updated: 26 January 2026

This Privacy Policy describes how SKE Cloud Private Limited, having its registered office in Delhi, India (“SKE Cloud”, “we”, “us”, or “our”), collects, uses, stores, and discloses information in connection with the use of our website https://www.skecloud.com and our cloud, hosting, storage, dedicated server, and communication services (“Services”).

Overview

This Privacy Policy is intended to provide transparency regarding our data handling practices while respecting customer privacy and complying with applicable laws. SKE Cloud operates as an infrastructure and platform service provider and does not control or monitor customer content stored or transmitted through our Services, except as required by law.

Scope of This Policy

This Policy applies to information collected from customers, users, and visitors in connection with our Services, including Virtual Private Servers (VPS), dedicated servers, cloud computing resources, data storage, backup services, and private or organizational chat and collaboration platforms.

Information We Collect

We may collect the following categories of information:

• Account and registration information such as name, email address, phone number, billing address, and organization details
• Billing and payment-related information processed through authorized payment providers
• Technical and operational data such as IP addresses, login timestamps, system logs, and service usage metadata
• Communications sent to us via support, sales, or abuse reporting channels

Customer-Controlled Data

Data stored, processed, or transmitted within customer VPS, dedicated servers, storage volumes, backups, or private communication servers is controlled solely by the customer. SKE Cloud does not claim ownership of such data and does not actively monitor customer content or private communications.

Use of Information

We use collected information to:

• Provide, operate, and maintain our Services
• Verify accounts and process payments
• Ensure infrastructure security and prevent abuse
• Comply with legal, regulatory, and CERT-In obligations
• Respond to inquiries, support requests, and lawful notices

Legal Basis for Processing

Information is processed where necessary for the performance of a contract, compliance with legal obligations, protection of legitimate interests, or where consent has been provided, as applicable.

Data Retention

SKE Cloud retains personal and operational data only for as long as necessary to fulfil the purposes described in this Policy or as required by law. Operational logs and related records may be retained for a minimum of 180 days in accordance with CERT-In directions or longer where legally required.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Encryption

Where supported, data in transit may be protected using industry-standard encryption protocols. Encryption at rest, end-to-end encryption, and key management for customer-controlled data are generally managed by the customer unless explicitly offered as a managed feature.

Disclosure of Information

We may disclose information only in the following circumstances:

• To comply with a valid legal process, court order, or government request
• To authorized service providers assisting in service delivery under confidentiality obligations
• To protect the rights, safety, or security of SKE Cloud, our customers, or the public

Law Enforcement and Regulatory Requests

SKE Cloud may disclose customer or operational information upon receipt of valid and lawful requests from courts, law enforcement agencies, CERT-In, or other authorized government bodies, in accordance with applicable laws.

International Customers

As SKE Cloud provides services globally, information may be processed or stored in different jurisdictions depending on service configuration. Customers are responsible for ensuring compliance with any local data protection requirements applicable to their use of the Services.

Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and analyze usage patterns. These technologies do not provide access to customer data stored within hosted services.

User Rights

Subject to applicable laws, users may request access to, correction of, or deletion of their personal information by contacting us using the details provided below.

Grievance Officer

In accordance with the Information Technology Rules, 2021, the contact details of the Grievance Officer are as follows:

Grievance Officer: Ms. Shruti
Email: grievance@skecloud.com
Address: Delhi, India

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Continued use of the Services constitutes acceptance of the updated Policy.