Master Service Agreement (MSA)

Master Service Agreement (MSA)

Last Updated: 26 January, 2026

This Master Service Agreement (“Agreement” or “MSA”) is entered into between SKE Cloud Private Limited, having its registered office in Delhi, India (“SKE Cloud”, “Service Provider”, “we”, “us”, or “our”), and the customer entity identified in the applicable order form (“Customer”, “you”, or “your”).

This Agreement governs the provision and use of services offered through https://www.skecloud.com and forms the legal framework under which individual services are ordered and delivered.

Overview

This Agreement is intended to establish the general terms and conditions governing the business relationship between SKE Cloud and the Customer. It defines the rights, obligations, and responsibilities of each party while enabling flexibility for ordering multiple services under a single contractual framework.

Scope of Agreement

This MSA applies to all services provided by SKE Cloud, including Virtual Private Servers (VPS), cloud computing resources, dedicated servers, data storage and backup services, and private or organizational communication and collaboration platforms (collectively, the “Services”).

Specific service details, pricing, and commercial terms shall be set forth in one or more order forms, statements of work, or service schedules (“Orders”) agreed between the parties.

Order of Precedence

In the event of a conflict, the following order of precedence shall apply:

1. Order Form or Statement of Work
2. This Master Service Agreement
3. Data Processing Addendum (if applicable)
4. Service Level Agreement (SLA)
5. Acceptable Use Policy and other policies referenced herein

Provision of Services

SKE Cloud shall provide the Services in accordance with this Agreement and applicable Orders using commercially reasonable efforts and industry-standard practices. Services are provided at the infrastructure and platform level unless expressly stated otherwise in an Order.

Customer Responsibilities

The Customer is responsible for all activity conducted under its account, including configuration, security, access management, backups, and compliance with applicable laws. The Customer shall ensure that its users comply with this Agreement and all applicable policies.

Acceptable Use

Customer use of the Services is subject to SKE Cloud’s Acceptable Use Policy (“AUP”), which is incorporated by reference. Violation of the AUP may result in suspension or termination of Services.

Fees and Payment

Fees for the Services shall be as set forth in the applicable Order. Unless otherwise agreed in writing, fees are billed in advance and are non-refundable. Late payments or chargebacks may result in suspension or termination of Services.

Service Levels

Service availability commitments and remedies are defined in the Service Level Agreement (“SLA”), which is incorporated by reference. Service credits, if any, constitute the Customer’s sole and exclusive remedy for failure to meet service levels.

Data Protection

Where SKE Cloud processes personal data on behalf of the Customer, such processing shall be governed by the applicable Data Processing Addendum (“DPA”), which forms part of this Agreement.

Confidentiality

Each party agrees to protect the other party’s confidential information and to use such information solely for purposes of performing under this Agreement, unless disclosure is required by law.

Intellectual Property

Each party retains all rights, title, and interest in its respective intellectual property. No rights are granted except as expressly stated in this Agreement. Customer data remains the property of the Customer.

Suspension and Termination

SKE Cloud may suspend or terminate Services upon material breach, violation of policies, non-payment, or receipt of lawful government or court orders. Either party may terminate this Agreement in accordance with the termination terms set forth in the applicable Order.

Limitation of Liability

To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, special, or consequential damages. SKE Cloud’s total liability under this Agreement shall not exceed the fees paid by the Customer for the affected Services during the preceding billing cycle.

Indemnification

The Customer agrees to indemnify and hold harmless SKE Cloud from claims arising from the Customer’s use of the Services, violation of laws, or infringement of third- party rights.

Force Majeure

Neither party shall be liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, or internet outages.

Compliance with Laws

Each party agrees to comply with applicable laws and regulations, including the Information Technology Act, 2000, and related rules and directives.

Assignment

The Customer may not assign this Agreement without prior written consent of SKE Cloud, except in connection with a merger or sale of substantially all assets.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of India. Courts located in Delhi, India shall have exclusive jurisdiction.

Entire Agreement

This Agreement, together with all referenced policies and Orders, constitutes the entire agreement between the parties and supersedes all prior agreements or understandings relating to its subject matter.

Amendments

SKE Cloud may update this Agreement from time to time. Continued use of the Services after such updates constitutes acceptance of the revised terms.